# User Help

Getting Started Logging In Password Reset Enrollment Business Enrollment | Password Reset Click “Forgot your password?” and enter your Username and email address. We’ll then show you one of the Security Questions you set up when you enrolled in Online Banking. Enter the answer and click “Next.” If we validate your answer, you’ll be able to enter a new Password on the next page. Passwords must contain 8-12 characters, including at least one letter and one number. Your Password cannot contain any spaces. Your Password cannot be your Username. Passwords are not case sensitive. You may use any of the following symbols: . @ : ? ! ( ) $ # / Re-enter your new Password to confirm and click “Create New Password.” After you successfully create your new password, you’ll see a confirmation page.Click “Continue” and you will be taken back to the sign in page. You will now be able to sign in to Online Banking with your new Password.

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